★LEGAL & POSTAL REGULATIONS

Terms of Service

Legal guidelines, responsibilities, and consignment acceptance regulations between customers and Sao Viet International and Domestic Transport Co., Ltd

🕒 Effective: Effective from March 12, 2026•🏢 International Shipping in Hoi An

Overview of 7 Core Clauses

Please read the following terms carefully before dispatching domestic or international consignments through Sao Viet Express.

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Article 1

Prohibited Items (Non-Acceptable Goods)

Strictly Prohibited

•Opium, opium derivatives, narcotics, psychotropic substances.

•Weapons, ammunition, and military technical equipment.

•Depraved or reactionary cultural items, publications, or materials intended to undermine public order or oppose the State of the Socialist Republic of Vietnam.

•Explosive, flammable materials, hazardous goods, unsanitary substances, or environmental pollutants.

•Live animals and organisms.

•Commodities and articles banned from commercial circulation or trading under Vietnamese Law.

•Vietnamese currency, foreign currency, monetary equivalents, gold, silver, precious stones, and unsealed liquids in postal consignments.

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Regulatory Warning:Any act of disguising or intentionally shipping prohibited items will result in immediate suspension, confiscation, and reporting to competent authorities pursuant to Vietnamese Law and International Postal Treaties.

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Article 2

Conditionally Accepted Items

Valid Documentation Required

•Commercial merchandise must be accompanied by valid tax invoices, VAT receipts, or statutory transport documentation as required by law.

•Perishable goods, liquids, and powders: Packaging must guarantee zero leakage, damage, or contamination to surrounding postal consignments (using heavy-duty cartons, leak-proof liners, and cushioning).

•Articles and goods shipped via air cargo must strictly comply with civil aviation safety and security standards (ICAO/IATA regulations).

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Advisory Note:For special commodities, please consult Sao Viet Express dispatchers before handover for tailored packaging guidance and customs compliance verification.

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Article 3

Sender's Responsibilities

Customer Obligations

•Accurately and fully declare commodity description, quantity, condition (new/used/damaged), and declared value on the consignment note (Airway Bill) and all relevant export/import paperwork.

•Package and cushion goods securely to withstand long-distance handling, transit vibration, and weather exposure.

•Settle all freight charges, statutory tariffs, customs duties, and incidental surcharges in full as stipulated.

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Article 4

Responsibilities of SAO VIET EXPRESS

Company Commitment

•Inspect the regulatory compliance and transport eligibility of consignments prior to acceptance.

•Refuse acceptance of shipments that fail packaging standards, violate laws, or pose safety hazards.

•Monitor transit milestones, maintain tracking visibility, and resolve customer claims within prescribed statutory timelines.

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Article 5

Claim Filing Timeframes (Complaint Deadlines)

Statutory Limits

•The claim filing period is calculated from the shipment booking/generation date on the airway bill:

International Consignments:Maximum of 06 months from the date of consignment initiation.

Domestic Consignments (Transit Inquiries):Consignment information verification within maximum of 03 months from booking date.

Domestic Consignments (Consignee Verification):Consignee recipient verification within maximum of 01 month from booking date.

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Article 6

Limitation of Compensation Liability

Postal Liability Standards

•Inquiry settlements and claims compensations are executed strictly pursuant to current Vietnamese Postal Operations Regulations and Carrier Terms of Carriage.

•For shipments with Declared Value (Cargo Insurance): Indemnification is based on verified actual loss or damage, capped at the declared value stated on the consignment note.

•For standard shipments without insurance: Compensation is capped under statutory limits established by Vietnam Postal Law and relevant international air carrier covenants.

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Article 7

Delivery & Handling of Undeliverable Consignments

Delivery Protocols

•Unless specific delivery requirements are requested, consignments are delivered to the recipient address up to a maximum of 02 delivery attempts.

•For institutional, governmental, or corporate addresses, delivery is completed to administrative reception, front desk, security officers, or designated authorized representatives.

•If the sender provides no return instructions, undeliverable parcels will be retained at the destination distribution hub and designated as unclaimed consignments upon expiry of statutory storage periods.

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Delivery Note:To ensure successful first-attempt delivery, senders must provide accurate recipient contact numbers (including country codes for overseas recipients) and detailed street addresses.

Inquiry & Assistance Hub

Sao Viet International and Domestic Transport Co., Ltd

For further clarification or claims assistance, please reach out directly to Sao Viet International and Domestic Transport Co., Ltd head office.

📍 Head Office Address:543A Nguyễn Tất Thành, Hội An Tây, Đà Nẵng.

📞 Landline & Hotline:

02353.917.460 - 02353.917.461• Hotline: 0935.002.600

🌐 Official Website:www.saovietintertrans.com.vn

✉️ Inquiries Email:saovietintertrans@gmail.com