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★Customer Protection Policy

Compensation Regulations

Official compensation rates and indemnity schedule for international and domestic postal services at Sao Viet Express

🕒 Effective: 10/2026•🏢 Sao Viet Express Logistics Center
I

International Postal Service Compensation Rates

Official indemnity schedule applicable to outbound international parcels and documents

1

International Merchandise Postal Items

No. Case Compensation
1 Total loss or complete damage
1.1. Refund of the shipping fee paid by the customer (including VAT).
1.2. Compensation for each postal item:

• Small insured parcel: 36.5$/item.

• Air transport:

  • Up to 1kg: 10.9$/item.
  • Each additional 500gr, or fraction thereof rounded up to 500gr: 5.4$.
  • Minimum compensation per postal item: 36.3$.
  • Maximum compensation per postal item: 212$.

• Sea transport:

  • Up to 1kg: 6.1$.
  • Each additional 500gr, or fraction thereof rounded up to 500gr: 3$.

• For customers using EPacked and Primed Tracked service: 38.4$ per postal item.
2 Partial loss or damage

2.1. Insured parcel: Every 500gr, or fraction thereof rounded up to 500gr: 3.$

2.2. Air transport: Every 500gr, or fraction thereof rounded up to 500gr: 5.5$.

2.3. Sea transport: Every 500gr, or fraction thereof rounded up to 500gr: 3$.
3 Incorrect return Waiver of the return shipping fee and reimbursement of the shipping fee paid by the customer (including VAT).
2

International Document Postal Items

No. Case Compensation
1 Total loss or complete damage
1.1. Registered documents:
  • Refund of the shipping fee paid by the customer (including VAT).
  • Maximum compensation: 36.5$ per postal item.
1.2. EPacked and Primed Tracked service: 19.2$ per postal item.
2 Partial loss or damage Every 50gr, or fraction thereof rounded up to 50gr: 5.5$.
3 Incorrect return Waiver of the return shipping fee and reimbursement of the shipping fee paid by the customer (including VAT).
II

Compensation Rates for Domestic Postal Services

Official compensation terms for domestic postal and courier deliveries

Case Compensation
Loss or damage during transportation caused by improper packaging by Sao Viet Express. Compensation equal to 4 times the shipping fee.
🛡️
CLEAR INDEMNITY COMMITMENT

Compensation is equal to 4 times the shipping fee in the event of loss or damage / breakage — when packaged by Sao Viet Express.

To guarantee maximum protection for your consignments and qualify for the 4x shipping fee indemnity in case of loss or breakage, please request professional packaging directly by Sao Viet Express technical staff.

Customer Support & Claims Desk

Need assistance or wish to file a claim?

Sao Viet Express customer support representatives are available to assist and process inquiries promptly within 24 hours.

📞 Hotline: 0935.002.600 Contact Us
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